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Fuel Price Strategy Explained

There’s a great article explaining fuel pricing strategies to consumers on the website ENCToday.com. It’s common for consumers to have misconceptions about how their gas prices are set. Sometimes these misconceptions can include cartel-like price fixing arrangements between c-stores in a particular market. This article goes miles to debunk these misconceptions and accurately explains the truth about how fuel managers actually set their c-store fuel prices.

This article lists these factors as being included in fuel pricing strategies:

  1. Total customer experience including cleanliness of the c-store building
  2. Competition down the street
  3. Maximizing volume
  4. Traffic flow and the convenience of pulling into a particular c-store
  5. Locking in lower fuel prices in the futures market
  6. Demographics of a location and the price elasticity in that neighborhood
  7. Selling fuel at a lower price and enticing customers to come into the c-store to buy a higher margin snack
  8. Corporate retail fuel margin targets

Fuel price management solutions such as PriceAdvantage from Skyline Products allows the Fuel Manager to carefully watch each market, effectively monitor fuel pricing trends at each c-store, and set street prices at each store location. Fuel Managers can accelerate their speed to the street by pushing prices to the sign, POS and pump. In some markets, that can even mean pushing new prices several times a day.

The article is copied and pasted below.

Competition among factors driving gas prices

It was no coincidence that Dennis Seeney pulled off Interstate 85/40 Friday afternoon to fill up at the Sheetz gasoline station.

“I live in Asheville, but I travel the state so I know where the cheapest prices are,” Seeney said while filling his gasoline tank.

Seeney paid $2.599 for a gallon of unleaded fuel, as did motorists buying gasoline at a number of other stores at that exit and others nearby. A couple of stations at the exit sold gas for a penny cheaper, while another’s advertised price was 10-cents-a-gallon more expensive.

The interchange’s prices were less expensive than the average North Carolina price of $2.67 per gallon and the average national price of nearly $2.70 per gallon, according to the GasBuddy.com Web site.

Greg Parsons also filled up at the station. Again, it was not by accident. He and his family travel between his Windsor, Va., home and another home in Morganton about every six weeks. But it wasn’t cheap gasoline that drew the family to stop at the station.

“It’s a clean building,” Parsons said. “We always stop at this station. It’s actually programmed into my GPS.”

The difference in prices along that stretch of the interstate highway near Haw River and Mebane are part of a complex system of determining prices.

“Some of it is competition,” said Tom Crosby, vice president of AAA Carolinas. “If one station down the street has it at $2.60, I might want to do it at $2.55 to generate more volume.”

Some has to do with neighborhoods and the amount of traffic going by, Crosby said, noting that often prices are higher off of an interstate highway.

“They can’t shop for the price of gas, so they’re going to pull off whenever they need it,” Crosby said. Michael Walden, an economics professor at N.C. State University, said that supply and demand factors also account for geographic differences in gasoline prices. “Everything in economics comes down to supply and demand,” Walden said.

On the supply side, suppliers could have faced different prices, he said. “If the supplier had, for example, locked in a lower price in the futures market and prices indeed went up, he could pass those lower prices on to his distributors,” Walden said.

But price differences from station to station are more likely a result of demand-side variables, he said. Factors pushing prices up could include stations that are in high-income areas where people are not as sensitive to changes in price, stations located on lots where motorists can get in and out more easily or stations connected to a convenience store, where motorists may want to make other purchases after filling up.

“All those can be reasons for geographical differences in price,” Walden said.

A number of other factors could figure into the price at the pump. A store owner could just break even on gasoline, hoping that a number of motorists would come inside and purchase a snack, Crosby said.

Another store owner might keep prices a nickel or so higher than nearby stations as long as sales remain constant, Crosby said. “If I’m not losing any sales, there’s absolutely zero incentive to drop it,” he said.

Stations owned by the oil companies generally have prices a little higher than stations that buy their gas on the spot market, Crosby said.

“They buy it at a lesser price,” Crosby said of the stations buying gasoline on the spot market. “But you can’t always count on getting it,” he said, referring to times in the past when various conditions produced shortages of gasoline.

Then there is the delivery cost factor. A station closer to the gasoline terminal would have a lower delivery cost than one further away, Crosby said.

A number of other factors go into making up the price of a gallon of gasoline, including the price of crude oil, refining expenses and federal and state taxes.

Crosby noted that gasoline stations are constantly monitoring other stations’ changing prices. “You don’t want to be five or 10 cents out of line with the one that is caddy-cornered across the street from you,” Crosby said.

Study on pricing strategies applies to Fuel Managers

NACS Online published an interesting article about a pricing study conducted at the University of Miami School of Business Administration, where they found a pricing strategy that resulted in a 200 percent increase in sales and a 55 percent increase in profits. An excerpt is pasted below:

“Researchers have found that retailers can increase sales and profits if they increase the price of a sale item to its original cost in gradual steps. The “Steadily Decreasing Discounting” strategy comes after the initial sale when you progressively increase the price back to its regular level versus in one shot.”

“The researchers found that SDD is more effective for two reasons: first, consumers consider past prices but also forecast future prices. So when consumers see a trend of increasing prices, they forecast higher future prices and are more inclined to make a purchase today. Second, if buyers expect prices to increase, they are more likely to make a purchase to avoid feeling regret. With the incremental pricing of SDD, increases are comparatively less significant, and the consumer is therefore more likely to buy immediately—even after having missed the initial sale.”

This research has direct applicability in the volatile pricing environment of the Fuel Manager. As the Fuel Manager adjusts his pricing upward to accommodate for higher replacement costs, he can be more effective if he steadily increases the price gradually over several days, rather than in one shot. As consumers become aware of repeated street price increases, they are likely to fill up sooner rather than later, with the reasoning that they have to jump in to the buying process now before the price of gas goes even higher.

As the Fuel Manager is monitoring the market response to these price changes, it’s more critical than ever to have access to Fuel Pricing software that can make it clear how price changes are effecting sales volume and competitive pressures at each individual store.

PCATS Motor Fuels Working Group Mission

The c-store industry is lucky to have the PCATS (Petroleum Convenience Alliance for Technology Standards) organization to facilitate the cooperation and collaboration between customers, service providers and vendors in the c-store ecosystem. One of the sub-groups in PCATS is the Motor Fuels working group.

The Motor Fuels working group promotes electronic communication between retail fuel buyers, suppliers and delivery vendors to:

  1. Manage fuel inventory levels
  2. Minimize freight and transportation costs
  3. Provide speed of order placement
  4. Improve speed of response to demand changes
  5. Manage fuel pricing and monitor competitor pricing

 

The Motor Fuels Working Group established the standards currently implemented by retailers, jobbers and major oil companies using bills of lading, electronic funds transfers, credit card settlements, invoices and fuel pricing.

In 2010 the committee will focus on:

  1. Developing use cases for existing wholesale fuel and distribution standards
  2. Refining existing standards as needed to ease implementation
  3. Developing use cases for retail fuel price management and competitive price collection
  4. Define an implementation roadmap for new standards

Yours truly sits on the PCATS Motor Fuels working group, and I’ll be providing insight into the vendor and customer needs around managing fuel pricing and using fuel pricing software. The next meeting is scheduled to be held during NACSTech in New Orleans May 4-6. I’ll keep blogging to keep you up to speed regarding decisions made by this working group.

New way for customers to update gas prices from their cell phone

I love my Droid phone. I use it off and on all day and I’m always looking for new reasons to use applications on it. That’s why I was pleasantly surprised this morning to see an important update to my Where application. The Where app is a location-based mobile platform that allows you to see important information about your location like local restaurants, movies, traffic and weather. I’ve been using it to lookup local gas prices. According to past press releases, Where receives gas price information from Garmin, who receives gas price information from OPIS, as well as GasBuddy.com, another OPIS partner.

The latest update this morning allows the Droid user to report an updated gas price. Think gasbuddy.com, but from a Droid-specific application. It’s yet another way for consumers to report gas prices they see on the street and feel like they’re contributing to the community.

There are well over 25,000 active accounts for Where, and recent reviews in the Android Market include:

“Everything in 1 app. It’s awesome and quick…this app should get an award.”

“Far and away the best app on the Market right now!”

The Where app is also available for the BlackBerry, Palm Pre, and iPhone.

Fuel Managers would do well to keep track of the prices that are being reported for their stores on Where. If they see an inaccurate report, an update is a simple click away.

Fuel Pricing Software Discussion in CSP Article

PriceAdvantage fuel pricing software is featured in a CSP Magazine article titled “From Guts to Gigabytes”, where fuel retailers discuss using fuel price management solutions to optimize, simplify, and accelerate speed-to-street fuel pricing. Murphy Oil and CEFCO are two featured c-store companies in the interview. Here’s an excerpt:

 

Things have greatly changed in the month since implementation. Morrow-Cortinez says fuel pricing takes a mere 15 minutes for that location. The software is compatible with the company’s Verifone POS terminal and electronic price sign (also from Skyline), so prices that are input at the home office can also be made directly at the store. “We hit a send button and it goes down and does the rest of the work for us,” she says. “The store personnel, besides being alerted as a message on the register system, don’t have to do a thing.”

View the entire article here.

 

Great interview with Stan Sheetz

I just read a great interview with Stan Sheetz on smartplanet.com in their Smart People section. Mr. Sheetz is President and CEO of Sheetz, a c-store chain with 368 locations in the Mid-Atlantic states, headquartered in Altoona, PA. It’s a quick, insightful and entertaining read where Mr. Sheetz discusses the importance of using technology to be more efficient, cost effective, and closer to their customers. He discusses a new iPhone app they’re working on, automatic inventory replenishment, and what Sheetz will look like 10 years from now. Mr. Sheetz comes across as a hip and fun guy to work for, and a forward thinker.

Sheetz was recently named the #1 Retailer to work for in Pennsylvania, as named by the Best Places to Work in PA group. The group compiles employee surveys to come up with their results. Based on who their President and CEO is, no wonder Sheetz employees like working there so much

The interview may be found here.